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Accessibility statement for Dan 24/7

This accessibility statement applies to the Dan 24/7 website: https://dan247.org.uk/
This website is run by BCUHB. We want as many people as possible to be able to use this website.

For example, that means you should be able to:
• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand, without compromising the technical and sensitive nature of certain topics.

We’re continually working on improving accessibility on the website and acknowledge that there is always something that can be improved. Please get in touch and let us know if you have any feedback to share with us.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email: mail@callhelpline.org.uk
call: 01978 366 206

We’ll consider your request and get back to you in 3 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please report them or contact us on mail@callhelpline.org.uk or 01978 366 206.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

BCUHB is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. We are constantly working on improving the accessibility of the website and updating the intergration with the latest tools.

Non-accessible Content

Any non-accessible content has been listed below with an explanation. Please contact us with any questions or queries regarding these findings.

Non-compliance with the accessibility regulations

Skippable Header Content: Currently, there is no option to ‘skip to content’ in the header. We are currently working on adding this functionality, improving the navigation of the repeated content to allow you to skip to the main content on the page.

Exemption

Screen Readers: We exempt the ability to use a screen reader that is technically unable to read a language other than the programmed language. For example, an English language only screen reader reading the Welsh content on the website may return errors if attempted. Screen readers reading in the programmed language will work on the website.

Disproportionate burden

Navigation and accessing information: There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
Best endeavours have been made to test the website on a range of accessibility tools and applications. If any tool or application is found to not be compliant with any aspect of the website, please contact us with the information for us to investigate and rectify.

3rd Party Tools: Best endeavours have been made to test the website on a range of accessibility tools and applications. If any tool or application is found to not be compliant with any aspect of the website, please contact us with the information for us to investigate and rectify.

Content that’s not within the scope of the accessibility regulations

We are developing the site to the required WCAG 2.1 level. No element is outside the scope of accessibility regulations.

What we’re doing to improve accessibility

We are constantly working to improve accessibility on the website. If you have any concerns of suggestion, please contact us via the Feedback Form

We want accessibility to be a consideration with any development made on the website, making sure we avoid adding problematic functionality (such as working with PDFs).

We’re continuing to carry out regular accessibility audits and testing, as well as endeavouring to ensure the website works on a wide range of 3d party tools and applications.

Preparation of this accessibility statement

This statement was prepared between 05/05/21 – 12/05/21.
It was last reviewed on 12/05/21.

Review level: WCAG 2.1 [AA]
Choosing sample pages: We used the approach according to WCAG-EM. The focus was placed on the most used pages on the website.
Review method: Mixture of manual and automated checks
Example of evaluation tools used to support findings:
• WCAG 2.0 Level AA – webaccessibility.com [Released: 2014-May-28]
• Color Contrast Accessibility Validator (a11y.com) [Version: 5.8, Released: 2017-Dec-17]
• WAVE Web Accessibility Evaluation Tool (webaim.org) [Released: 2001]
• A+ FontSize Changer (Desktop Plugin) [Released: 2018]
• High Contract (Extension) [Version: 0.9.3, Updated 2016]

We are also in the process of involving representative disabled users within our testing.

This website’s accessibility will be reviewed on a regular basis.

We will update this accessibility statement with any relevant changes.

References

Web Content Accessibility Guidelines (WCAG) Overview
https://www.w3.org/WAI/intro/wcag

Web Content Accessibility Guidelines 2.1
https://www.w3.org/TR/WCAG21/

Techniques for WCAG 2.1
https://www.w3.org/WAI/WCAG21/Techniques/

Accessibility Evaluation Resources
http://www.w3.org/WAI/eval/

Web Accessibility Evaluation Tools List
https://www.w3.org/WAI/ER/tools/

Using Combined Expertise to Evaluate Web Accessibility
https://www.w3.org/WAI/eval/reviewteams

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